Shipping policy

Gempick Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive an email notification once your order has been shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.

2. Shipping Time

Our standard international delivery time is 8–15 business days, depending on your location and local customs procedures.
Delivery times may vary based on:

• Destination country or region

• Customs clearance delays

• Public holidays or unforeseen shipping disruptions

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.
We occasionally offer free shipping promotions, which will be clearly indicated on our website or during checkout.

4. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. The tracking information may take up to 48 hours to update.
You can track your package directly through the carrier’s website or via our “Track Order” page.

5. Customs, Duties & Taxes

Gempick is not responsible for any customs duties, taxes, or import fees that may apply to your order. All fees imposed during or after shipping (such as tariffs, taxes, or customs charges) are the customer’s responsibility.

6. Lost or Damaged Packages

Gempick is not liable for any products lost or damaged during shipping. If your package arrives damaged, please contact the shipping carrier directly to file a claim.
However, if you encounter any issues, you may also contact our support team at support@gempick.com, and we’ll assist you in resolving the problem.

7. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete before placing your order. Gempick is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

8. Contact Us

For questions about your order or shipping status, please contact us at:
📧 support@gempick.com

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